How to Reset The Gotrax G3/G4 Lock: A Life-saver Guide

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As the owner of the Gotrax e-scooter of the G3/G4 model, you lock your scooter when you are not using it. But what if you cannot reset the lock and are looking for how to reset the Gotrax G3/G4 lock?

Among the e-scooter riders, the Gotrax brand is quite prominent, as it is one of the Best Electric Scooter Brands in 2024.

The Gotrax G3 and G4 electric scooters are equipped with a convenient digital lock system, allowing you to secure your scooter when not in use. 

If you have forgotten your lock code or need to reset it for any reason, then don’t panic!

In this step-by-step guide, we’ll walk you through the process of resetting your Gotrax G3/G4 lock easily.

Step-by-Step Instructions: How to Reset Gotrax G3/G4 Lock

Depending on the manufacturer or model year, lock systems can differ. Both the G3 and G4 models have similar locking mechanisms. 

If you want to know how to reset the Gotrax G3/G4 lock, then you must follow the step-by-step instructions for the reset process. 

Along with that,  you might visit my website, Electric Scooter X for any kind of scooter-based query or learning.

Let’s dig out the crucial steps now:

1. Hold the Brake Lever

  • Begin by standing next to your Gotrax scooter.
  • Locate the brake lever on the handlebar.
  • Press and hold down the brake lever firmly. Keep it down throughout the entire process.

2. Set Power Button 

  • While still holding the brake lever, locate the power button on the scooter’s display panel.
  • Press and hold down the power button for approximately five seconds.
  • Remember to release the power button first, and then release the brake lever.

3. Wait and Restart

  • After releasing both the brake lever and power button, wait for your scooter to turn off completely.
  • Once the scooter is powered off, turn it back on using the usual method (press the power button).
  • And, guess what! Your Gotrax G3/G4 lock has now been successfully reset.

Execute every step with great care and keep your focus at the highest level. Don’t skip anything You can give a read to Gotrax Scooter Back Wheel Locked Up if you are facing this issue.

Further Troubleshooting Steps

If the steps mentioned earlier don’t work, don’t worry! Let’s troubleshoot the issue:

  1. Double-check your actions:
    • Ensure that you followed each step correctly. Sometimes a small oversight can cause the process to fail.
    • Confirm that you held down the brake lever while pressing the power button for the specified duration.
  2. Retry the process:
    • Repeat the steps carefully. Sometimes, a second attempt can yield different results.
    • Make sure you release the power button before releasing the brake lever.
  3. Power Cycle Your Scooter:
    • Turn off your Gotrax G3/G4 completely.
    • Wait for a few seconds, and then turn it back on.
    • Now try the reset process again.
  4. Contact Gotrax Support:
    • If the issue persists, reach out to Gotrax customer support.
    • They can provide specific guidance based on your scooter’s model and any potential software updates.
  5. Check the manual:
    • Refer to your scooter’s user manual for specific reset instructions.
    • Look for details related to resetting the lock.
  6. Default Reset Procedure:
    • Many electric scooters have a default reset process.
    • Typically, this involves holding down specific buttons or switches for a set duration.
  7. Try the combinations:
    • Common combinations include pressing the power button multiple times or holding down the brake lever while turning the scooter on/off.
    • Follow any instructions provided in the manual.
  8. Physical Inspection:
    • If all else fails, inspect the lock mechanism for damage.
    • Consider repair or replacement if needed.

Troubleshooting is an integral part of the process and minor hiccups are normal. With a little patience, you’ll be able to reset your lock in no time at all!

Gotrax G3/G4 Lock Mechanism 

The Gotrax G3/G4 Lock system can be the key-based or the digital code-based. If you are familiar with both of these, the lock resetting process will be easier.

In this section of this guide, break down the explanation of both key-based and code-based lock systems separately.

Key-Based Lock System:

The key-based lock system on the Gotrax G3/G4 e-scooter operates using a physical key to engage or disengage the locking mechanism. 

Here’s how it works:

  1. Lock Engagement: To secure the scooter, insert the key into the designed keyhole, located near the scooter’s rear wheel. 

Turning the key clockwise activates the locking mechanism, which physically prevents the rear wheel from turning, thereby immobilizing the scooter.

  1. Unlocking: When you’re ready to ride the scooter again, you insert the key and turn it counterclockwise to disengage the lock. 

By doing this, the locking mechanism is released, allowing the scooter to be used and the rear wheel to spin freely.

Code-Based Lock System:

Some Gotrax G3/G4 e-scooter models have a code-based lock system that requires the user to enter a predetermined code or password using a digital interface, such as a keypad or touchscreen. 

Here’s how it functions:

  1. Code Input: To engage the lock, you enter the pre-set code or password using the keypad or touchscreen interface on the scooter’s control panel. This code typically consists of a sequence of numbers or alphanumeric characters.
  2. Lock Activation: Upon entering the correct code, the lock mechanism is activated, similar to the key-based system, physically preventing the rear wheel from turning and securing the scooter in place.
  3. Unlocking: To unlock the scooter, you input the same code again using the keypad or touchscreen interface. Once the correct code is entered, the lock disengages, allowing the rear wheel to turn freely and enabling you to ride the scooter.

The goal of locking down the scooter is the same for both code- and key-based lock systems, but their activation and unlocking processes are different.

How to Set Up Your Gotrax G3/G4 Lock?

The Gotrax G3 and G4 electric scooters come with a built-in lock system, allowing you to secure your scooter when you’re not riding it. Setting up the lock is straightforward, and we’ll guide you through the process step by step.

1. Locate the Lock Mechanism

  • Stand next to your Gotrax scooter.
  • Find the lock mechanism on the scooter. It’s usually located near the handlebars or on the scooter frame.

2. Cable Lock Setup

  • If your Gotrax G3/G4 has a cable lock, follow these steps:
    1. Insert the cable pin into the lock.
    2. Press the SET button in the “Set” (usually the right) position.
    3. Rotate the password wheel to your desired 4-digit code.
    4. Press the SET button back to the left to confirm.
    5. Shuffle the wheels to mix up the code.

3. Digital Lock Setup

  • For the digital lever system, follow these instructions:
    1. Hold the brake Lever: Stand next to your scooter and locate the brake lever on the handlebar. Press and hold down the brake lever firmly.
    2. Power Button Combo:
  • While still holding the brake lever, find the power button on the scooter’s display panel.
  • Press and hold down the power button for approximately five seconds.
  • Release the power button first, and then release the brake lever.
  • Wait and restart:
    • Wait for your scooter to turn off completely.
    • Turn it back on using the usual method (press the power button).
    • Your Gotrax G3/G4 lock is now reset!

FAQs (Frequently Asked Questions)

  1. How do I know if my Gotrax G3/G4 e-scooter has a digital lock or a key-based lock?
  • You can check the control panel of your scooter. If you see a keypad or touchscreen interface, it’s likely a digital lock. If there’s a key slot near the rear wheel, it’s a key-based lock.
  1. Can I reset the lock on my e-scooter if I forget the code or lose the key?
  • Yes, you can reset the lock following the appropriate procedure outlined in this guide. For digital locks, you’ll typically use a reset button, while key-based locks may require lubrication or professional assistance.
  1. What should I do if the reset process doesn’t work?
  • If you face difficulties during the reset process, refer to the user manual, given for troubleshooting tips specific to your e-scooter model. You can also contact Gotrax customer support for further assistance.
  1. Can I set my own code for the digital lock on my e-scooter?
  • Yes, once you reset the lock, you’ll have the option to set a new code or password of your choice. Choose a code that is easy for you to remember but difficult for others to guess.
  1. How often should I lubricate the key-based lock mechanism?
  • Lubricating the key-based lock mechanism regularly is a good idea, especially if you see any indications of sticking or trouble turning the key. Aim to lubricate it every few months or as needed to ensure smooth operation.


Knowing how to reset the lock on your Gotrax G3/G4 e-scooter is essential for maintaining access to your scooter and ensuring its security. 

Following the correct reset procedure will help to resolve any problems you may experience with the locking mechanism, whether you have a digital code-based locking system or a key-based lock. 

You’ll be better prepared to deal with lock-related issues and enjoy uninterrupted use of your scooter by ensuring you are familiar with these simple steps.

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